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Frequently Asked Questions

Find answers to common questions about our services, platform, pricing, and how to get started with HivePowered.Ai.

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Getting Started

What is HivePowered.Ai?
HivePowered.Ai is an AI-powered digital marketing agency based in Sacramento, CA. We combine dedicated Marketing Sidekicks with advanced AI tools and the Automate AI platform to help businesses streamline their marketing, automate customer engagement, and scale operations without juggling multiple vendors or tools.
How do I get started with HivePowered.Ai?
Getting started is simple. You can schedule a discovery call with our team to discuss your needs, or start with a 7-day free trial of Automate AI. We'll guide you through setup, training, and customization based on your business goals.
What types of businesses do you work with?
We work with businesses of all sizes across various industries including insurance, staffing agencies, roofing companies, healthcare, legal services, home services, automotive, retail, and more. Whether you're a startup or an enterprise, our solutions scale to fit your needs.
Is there a free trial available?
Yes! We offer a 7-day free trial of Automate AI so you can experience the platform before committing. This includes access to core features like CRM, automation, calendars, and our AI tools. No credit card required to start.
Do I need technical skills to use your services?
Not at all. Our platform is designed to be user-friendly with drag-and-drop builders, visual workflow editors, and intuitive interfaces. Plus, your Marketing Sidekick handles the technical work for you, and we provide training resources through Automate Academy.
Where is HivePowered.Ai located?
We're headquartered in the Greater Sacramento area, California. However, we support businesses across California and throughout the United States. Our remote-first approach means we can work with clients anywhere.
What makes HivePowered.Ai different from other agencies?
Unlike traditional agencies, we combine a dedicated Marketing Sidekick with the power of AI tools and the collective expertise of "The Hive" (our specialist network). This gives you personalized attention, faster turnaround, and access to multiple skill sets—all at a fraction of the cost of hiring in-house or using multiple vendors.
Can I try before I commit to a plan?
Absolutely. Start with our 7-day free trial of Automate AI, or schedule a discovery call to discuss which plan fits your needs. There are no long-term contracts required—our plans are month-to-month, so you can adjust or cancel anytime.

Marketing Sidekick

What is a Marketing Sidekick?
A Marketing Sidekick is your dedicated marketing specialist who handles day-to-day marketing tasks for your business. They serve as your single point of contact and can tap into "The Hive" (our network of specialists) when projects require additional expertise in areas like design, SEO, automation, or video.
What tasks can a Marketing Sidekick help with?
Your sidekick can assist with branding, content creation, social media management, web design (within Automate AI), SEO & SEM, marketing automation, AI video generation, email marketing, lead nurturing, booking coordination, customer support, and more. They use AI tools and The Hive to handle work efficiently.
What are credit hours and how do they work?
Credit hours are time-based units used in our Flex plans (Flex20 and Flex40). Each task your sidekick works on uses credit hours from your monthly allocation. This model is ideal for startups or businesses with variable marketing needs who want flexibility without committing to dedicated part-time or full-time support.
What's the difference between Flex and Dedicated plans?
Flex plans (Flex20 at $997/mo, Flex40 at $1,249/mo) provide a set number of credit hours monthly. Dedicated plans provide a part-time ($1,997/mo) or full-time ($2,997/mo) sidekick who is consistently assigned to your account, allowing for deeper understanding of your brand and faster execution.
Do I work with the same person each time?
Yes, with Dedicated plans you work with the same Marketing Sidekick consistently. They become familiar with your brand, voice, and goals over time. For specialized tasks outside their expertise, they coordinate with The Hive behind the scenes while remaining your single point of contact.
What is "The Hive"?
The Hive is our collective network of marketing specialists with expertise across different disciplines. When your sidekick needs support on specialized tasks—like advanced SEO, custom graphic design, or video production—they tap into The Hive to deliver quality results without you having to manage multiple vendors.
How do I submit work requests to my sidekick?
You submit requests through the Automate AI platform, which is included with your plan. This keeps everything organized in one place—requests, assets, progress tracking, and communication. Your sidekick will acknowledge requests and provide estimated timelines.
How fast will my work be completed?
Our "Speed to Need" guarantee ensures fast turnaround on most requests. Timelines vary based on complexity—simple tasks may be same-day while larger projects take longer. Your sidekick will provide estimated completion times for each request, and we consistently outpace traditional agencies.
Can I change my plan if my needs change?
Absolutely. Our Flexibility Guarantee means you can upgrade, downgrade, or adjust your plan as your business needs evolve. Simply contact our team to discuss changes. There are no long-term contracts locking you in.
Do unused credit hours roll over?
Credit hours do not roll over month-to-month. Each billing cycle starts fresh with your plan's allocated hours. If you consistently find yourself with unused hours, we recommend discussing a plan adjustment. If you need more hours, you can upgrade your plan.

How It Works

What is the onboarding process like?
Onboarding follows 7 simple steps: Discovery Call → Customized Setup → Training & Onboarding → Customization & Integration → Launch & Optimization → Ongoing Support → Scaling & Growth. We work closely with you to configure the platform and align your sidekick with your business goals.
How does the request and delivery process work?
You submit requests through the Automate AI platform. Your sidekick reviews, provides an estimate, and begins work. You receive drafts for review, provide feedback, and approve final deliverables. Every project gets your sign-off before we move to the next task (Quality Guarantee).
What happens if I'm not satisfied with the work?
Our Satisfaction Guarantee means we'll revise work until it meets your expectations. You always approve final deliverables before we mark tasks complete. If there's an issue, communicate directly with your sidekick or contact our support team.
How do AI tools enhance the work?
AI tools improve speed, consistency, and efficiency across tasks. They help with content generation, video creation, automated responses, data analysis, and more. Your sidekick uses these tools strategically to deliver better results faster—without adding complexity for you.
Is there training available for the platform?
Yes! All plans include access to Automate Academy, which features video tutorials, knowledge base articles, and live webinars. Our support team also provides hands-on guidance during onboarding and ongoing assistance whenever you need help.
How do I communicate with my team?
Communication happens through the Automate AI platform, which centralizes all interactions. You can also reach support via live chat, email, or Zoom calls. Marketing Sidekick plans include direct communication with your assigned specialist.
What's the typical turnaround time for projects?
Turnaround varies by task complexity. Simple requests (social posts, minor edits) may be same-day. Medium projects (blog posts, email campaigns) typically take 2-5 business days. Larger projects (website builds, comprehensive campaigns) are scoped individually. Your sidekick provides estimates upfront.
Can I request rush delivery?
Yes, you can request priority handling for urgent needs. Communicate the urgency when submitting requests, and your sidekick will do their best to accommodate. For Flex plans, rush requests may use additional credit hours depending on complexity.
What if I need multiple services at once?
That's where The Hive shines. Your sidekick coordinates work across multiple disciplines simultaneously. Need SEO, content, and social media? Your sidekick manages the workflow, tapping into specialists as needed while remaining your single point of contact.

Pricing & Billing

What are the pricing options?
Automate AI Platform: Orbital Boost at $397/mo, Galaxy Pioneer at $597/mo (most popular). Marketing Sidekick: Flex20 at $997/mo (20 hours), Flex40 at $1,249/mo (40 hours), Part-Time Dedicated at $1,997/mo, Full-Time Dedicated at $2,997/mo. All plans include Automate AI access.
Are there any hidden fees?
No. Our No Hidden Fees Guarantee means what you see is what you get. Plan prices are straightforward and month-to-month. The only additional costs would be third-party integrations you choose to add (like ad spend, premium Twilio usage, or external tools).
Is there a setup fee?
No setup fees for standard plans. We include onboarding, training, and initial configuration as part of your subscription. For complex enterprise implementations, custom scoping may apply—discuss with our team during your discovery call.
Do you require long-term contracts?
No. All our plans are month-to-month with no long-term commitments required. You can cancel anytime. We also offer discounted annual plans if you prefer to commit for savings—but it's entirely optional.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe. For enterprise accounts, we can discuss alternative payment arrangements.
When am I billed?
Billing occurs monthly on the anniversary of your signup date. For annual plans, you're billed once per year. You'll receive email receipts for all transactions, and you can view billing history in your account dashboard.
Can I upgrade or downgrade my plan?
Yes. Our Flexibility Guarantee allows you to change plans as your needs evolve. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle. Contact support to make changes.
What's included in Automate AI plans?
Orbital Boost ($397/mo): CRM, 2-way SMS & email, calendars, pipelines, reputation management, call tracking, AI Ads system, Orion AI setup, 25 team members, 25,000 contacts. Galaxy Pioneer ($597/mo): Everything in Orbital plus sales funnels, websites, workflows, forms, surveys, social planner, unlimited contacts & team members, membership sites, and more.
How does the 7-day free trial work?
Sign up for the trial to get full access to Automate AI for 7 days. No credit card required to start. Explore the platform, set up automations, and test features. At the end of the trial, choose a plan to continue—or your access simply expires with no charges.
Is there a refund policy?
Due to the service-based nature of our offerings, we typically don't offer refunds for completed work or time used. However, we're committed to your satisfaction. If there's an issue, contact us—we'll work to resolve it or find an appropriate solution.

Platform & Tools

What is Automate AI?
Automate AI is our all-in-one sales and marketing platform that replaces 20+ tools. It includes CRM, sales funnels, websites, email marketing, SMS marketing, calendars, automation workflows, reputation management, call tracking, forms, surveys, membership sites, and more—all in one place.
What tools does Automate AI replace?
Automate AI can replace ClickFunnels, Samcart, HubSpot, Keap, ActiveCampaign, Mailchimp, Calendly, Acuity, Kajabi, Thinkific, Typeform, DocuSign, CallRail, BirdEye, Wix, Squarespace, and many more. It consolidates your tech stack into one platform.
Is there a mobile app?
Yes! Automate AI includes mobile app access so you can manage your business on the go. Monitor leads, respond to messages, check calendars, and track performance from your smartphone. Available for iOS and Android.
Does the platform integrate with other tools?
Yes. Automate AI integrates with Google Calendar, Outlook, Facebook, Instagram, LinkedIn, Google My Business, Twilio, Mailgun, Stripe, and many more. We also support Zapier for connecting to additional apps.
What is Twilio and A2P 10DLC?
Twilio powers SMS and voice communications in Automate AI. A2P 10DLC (Application-to-Person 10-Digit Long Code) is a registration requirement for business texting that improves deliverability. We help you set up and register during onboarding—it's included with all plans.
Can I build websites and funnels?
Yes. The Galaxy Pioneer plan includes drag-and-drop builders for websites and sales funnels. Choose from professional templates, customize to match your brand, and publish—no coding required. Your Marketing Sidekick can also build these for you.
How does SMS marketing work?
Automate AI includes 2-way SMS messaging, broadcast campaigns, and automated text sequences. With 85% of mobile users preferring texts from businesses, SMS is powerful for engagement. We help you set up Twilio integration and A2P registration for optimal deliverability.
Can I create membership sites and courses?
Yes. Galaxy Pioneer includes membership sites, customer portals, and online course creation. Upload videos, organize lessons, manage access levels, and automate learner engagement. It replaces tools like Kajabi, Thinkific, and Teachable.
What about email marketing?
Automate AI includes full email marketing capabilities—broadcasts, automated sequences, templates, and analytics. Advanced delivery technology helps ensure your emails reach inboxes. We assist with Mailgun/SMTP setup during onboarding.
Is there analytics and reporting?
Yes. Gain full visibility with dashboards tracking leads, conversions, campaign performance, call metrics, and more. Data-driven insights help you understand what's working and make informed decisions to optimize your marketing.
How do I access the platform?
Log in at app.onautomate.com using credentials provided during onboarding. You can also access via the mobile app. Bookmark the login page for quick access anytime.
Is my data secure?
Yes. Automate AI is hosted on Google servers with enterprise-grade security. We use encryption, secure authentication, and follow best practices for data protection. Review our Privacy Policy for complete details.

AI Employees

What are AI Voice Employees?
AI Voice Employees are intelligent AI agents that handle calls, qualify leads, book appointments, and provide customer support 24/7/365. They respond with superhuman speed, never miss a call, and work around the clock—at a fraction of the cost of human staff.
Who is Orion?
Orion is our flagship AI voice employee—an intelligent chatbot and voice agent that engages leads instantly, answers questions, books appointments, and provides 24/7 support. Orion integrates directly into your Automate AI account and can be customized for your business.
How many AI Employees are available?
We have 18 specialized AI Employees ready to transform your business operations. Each is designed for specific functions including inbound support, outbound calls, appointment booking, lead qualification, customer service, and more.
What can AI Employees do?
AI Employees can answer inbound calls, make outbound calls, respond to chat messages, qualify leads, book appointments directly into your calendar, provide instant responses, handle FAQs, follow up with leads, and integrate with your CRM—all automatically.
Do AI Employees replace my staff?
AI Employees handle repetitive tasks so your human team can focus on high-value work only humans can do. Think of them as tireless assistants that manage unlimited conversations 24/7—augmenting your staff, not replacing them entirely.
How do AI Employees book appointments?
AI Employees sync directly with your sales calendar in Automate AI. When they qualify a lead, they can check availability and book appointments automatically. Confirmations and reminders are sent to reduce no-shows.
Are AI Employees included in my plan?
Orion AI setup and training is included with all Automate AI plans. Additional AI Employee configurations or advanced customizations may be discussed during onboarding based on your specific needs and use cases.
Can I customize what the AI says?
Yes. AI Employees are trained on your business information, services, and FAQs. You can customize scripts, responses, and conversation flows. The AI adapts to your brand voice while handling interactions professionally.

Services

What services does HivePowered.Ai offer?
We offer 15+ services including AI Voice & Chat Bot, Branding & Logos, Content Creation, Social Media, Web Design, SEO & SEM, Marketing Automation, AI Paid Ads Support, AI Video Generation, Booking Coordination, Lead Nurturing, Email Marketing, Remote Customer Support, Remote Administrative Support, and Training Program Support.
What is included in SEO & SEM services?
SEO services include keyword research, on-page optimization, technical SEO, content optimization, and local SEO. SEM includes paid search campaign setup and management across Google, Bing, and other platforms. Your sidekick handles execution while keeping you informed of progress.
Can you help with social media management?
Yes. Social media services include content planning, post creation, scheduling, community management, and performance reporting. The Galaxy Pioneer plan includes a built-in social media planner. Your sidekick can manage your presence across Facebook, Instagram, LinkedIn, and more.
What is AI Video Generation?
AI Video Generation uses artificial intelligence to create professional video content efficiently. This includes promotional videos, social content, explainer videos, and more. AI tools speed up production while your sidekick ensures quality and brand alignment.
Do you offer branding and logo design?
Yes. Branding services include logo design, brand identity development, style guides, and graphic design for marketing materials. Your sidekick coordinates with The Hive's design specialists to deliver professional brand assets that represent your business.
What is lead nurturing?
Lead nurturing builds relationships with prospects through automated email sequences, SMS follow-ups, and personalized touchpoints that guide them from initial interest to purchase. Your sidekick sets up workflows in Automate AI to nurture leads automatically.
Can you manage my paid advertising?
Yes. AI Paid Ads Support includes campaign setup and management across Google, Facebook, Instagram, LinkedIn, YouTube, Snapchat, Spotify, and more. The AI Ads Manager in Automate AI helps optimize campaigns. Note: ad spend is separate from your plan cost.
What is Vettex AI?
Vettex AI is our intelligent candidate vetting system designed specifically for staffing agencies. It automates candidate outreach, qualification, and booking 24/7—helping agencies reduce manual vetting work by 75%, reactivate cold ATS leads, and achieve 40% faster time-to-submit.
Do you provide customer support services?
Yes. Remote Customer Support services help you handle customer inquiries, manage support tickets, and maintain positive customer relationships. This can be combined with AI Employees for 24/7 coverage or handled by your Marketing Sidekick during business hours.

Support & Next Steps

How do I contact support?
Reach our support team via 24/7 live chat, email, or Zoom. All plans include tech support for setup help, troubleshooting, and platform questions. Visit our Contact page or use the chat widget on our website.
What support is included with my plan?
All plans include 24/7/365 live chat, email, and Zoom tech support. This covers platform setup, Twilio/A2P registration, email SMTP configuration, troubleshooting, and general guidance. Marketing Sidekick plans include direct access to your assigned specialist.
How do I cancel my subscription?
Contact our support team to cancel. Since all plans are month-to-month with no long-term contracts, you can cancel anytime. Cancellation takes effect at the end of your current billing cycle. We'd appreciate feedback on how we can improve.
Can I schedule a demo or consultation?
Absolutely! Schedule a discovery call with our team to discuss your needs, see the platform in action, and get personalized recommendations. You can also speak with Orion, our AI voice employee, directly on our website to experience it firsthand.
What happens after I sign up?
After signup, you'll receive login credentials and be guided through onboarding. This includes platform setup, integrations (Twilio, email SMTP), customization to your brand, training resources, and introduction to your Marketing Sidekick if applicable. We get you operational quickly.
Where can I find tutorials and training?
Automate Academy is included with all plans. Access video tutorials, step-by-step guides, knowledge base articles, and live webinars. Your dashboard provides direct links to training resources. Support is also available if you need hands-on help.
How do I request a new feature or provide feedback?
We love feedback! Contact support with feature requests or suggestions. You can also reach out via our contact page. We continuously improve based on user input and regularly release updates.

Still Have Questions?

Our team is here to help. Schedule a call or reach out directly.

Contact Us

Revolutionize Your Customer Engagement

with Our Orion Voice Solution

Immediate Response

With Orion's super-human response times, engage your leads at the moment they're ready. Automated responses mean you never miss an opportunity, freeing up valuable time in your day.

Automated Scheduling

Orion's Smart AI Receptionists handle all your appointment bookings, directly syncing them into your sales calendar. This means you can focus more on closing deals, and less on administrative tasks.

Cost-Effective

Orion handles unlimited conversations 24/7, allowing your team to focus on tasks that only humans can do. It's like having an extra team member who never sleeps, but at just a fraction of the cost.

Ride the Trends

With the growing preference for texting and live chat, Orion lets you meet your customers where they're most comfortable. It integrates all your communication channels into one place, ensuring no lead gets left behind.

Improve Sales Speed

Orion is your ultimate tool for speed-to-lead improvement. It handles all lead follow-ups, making sure no one slips through the cracks, thereby fast-tracking your sales and support.

Revolutionize Your Customer Engagement

with Our Orion Voice Solution

Immediate
Response

With Orion's superhuman response times, engage your leads at the moment they're ready. Automated responses mean you never miss an opportunity, freeing up valuable time in your day.

Automated Scheduling

Orion's Smart AI Receptionists handle all your appointment bookings, directly syncing them into your sales calendar. This means you can focus more on closing deals, and less on administrative tasks.

Cost-Effective

Orion handles unlimited conversations 24/7, allowing your team to focus on tasks that only humans can do. It's like having an extra team member who never sleeps, but at just a fraction of the cost.

Ride the Trends

With the growing preference for texting and live chat, Orion lets you meet your customers where they're most comfortable. It integrates all your communication channels into one place, ensuring no lead gets left behind.

Improve Sales Speed

Orion is your ultimate tool for speed-to-lead improvement. It handles all lead follow-ups, making sure no one slips through the cracks, thereby fast-tracking your sales and support.

Welcome to the Frontier of Business Automation

We've taken the complexity out of harnessing the power of AI for your business. With Automate AiCRM and Orion Ai, we guide you step-by-step through the process of optimizing your marketing campaigns and enhancing your customer support, leaving no room for missed opportunities. Experience the exponential growth that's only possible when you blend affordable innovative tech with your unique business goals.

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