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FAQs

Questions About Admin & Support?

Everything you need to know about Marketing Sidekicks, AI Voice Employees, and how they work together to support your business.

What is a Marketing Sidekick?
A Marketing Sidekick is a dedicated human marketing specialist assigned to your account, supported by AI tools and HivePowered.Ai's internal "Hive" of specialists. They handle day-to-day marketing execution—content creation, graphic design, automation setup, AI Voice script optimization, and more—so you don't have to manage multiple vendors or hire in-house staff.
What is "The Hive" and how does it work?
The Hive is our collective network of marketing specialists with expertise across different disciplines—designers, copywriters, automation specialists, AI tooling experts, and QA processes. While you work with one dedicated Sidekick as your single point of contact, they can tap into The Hive for specialized tasks. You don't pay for a full team, but you benefit from one when needed.
How do AI Voice Employees handle customer support?
Athena, our Customer Support Specialist AI Voice Employee, handles support and service inquiries 24/7/365. She answers common questions, resolves issues, de-escalates frustrated callers, and maintains a calm, professional tone. She can handle unlimited conversations simultaneously, never experiences burnout, and escalates to humans only when truly necessary.
How does booking coordination work?
AI Voice Employees like Atlas (Appointment Scheduler) and Iris (Appointment Reminder Specialist) sync directly with your sales calendar in Automate AI. They check availability in real time, book appointments for individuals or teams, confirm bookings verbally, handle reschedules and cancellations, and send SMS/email confirmations. Iris specifically reduces no-shows through strategic reminders.
What's the difference between Flex and Dedicated Sidekick plans?
Flex plans (Flex20 at $997/mo for 20 hours, Flex40 at $1,249/mo for 40 hours) provide credit hours monthly—ideal for startups or businesses with variable needs. Dedicated plans (Part-Time at $1,997/mo, Full-Time at $2,997/mo) assign a consistent sidekick to your account who deeply understands your brand and executes faster. All plans include Automate AI access.
What guarantees do you offer?
We offer five guarantees: Speed-to-Need (fast turnaround on most requests), Quality Guarantee (client review and approval before moving forward), Satisfaction Guarantee (adjustments made to meet expectations), No Hidden Fees (straightforward monthly pricing), and Flexibility Guarantee (scale up or down as business needs change). All plans are month-to-month with no long-term contracts.
How do AI Voice Employees and Marketing Sidekicks work together?
AI Voice Employees handle the front-facing conversations 24/7—answering calls, qualifying leads, booking appointments, and following up automatically. Your Marketing Sidekick optimizes the entire system by writing and refining AI Voice scripts, aligning ads and funnels to AI Voice behavior, improving call-to-booking conversion, and testing voice flows based on real interaction data.
What platforms and tools do you integrate with?
Automate AI integrates with Google Calendar, Outlook, Facebook, Instagram, LinkedIn, Google My Business, Twilio, Mailgun, Stripe, and many more. We also support Zapier for connecting to additional apps. The platform replaces 20+ tools including ClickFunnels, HubSpot, Calendly, Mailchimp, and more—consolidating your entire tech stack.
How quickly can I scale support if my business grows?
AI Voice Employees scale instantly—they handle unlimited simultaneous conversations 24/7 without additional cost per conversation. For human support, our Flexibility Guarantee lets you upgrade from Flex to Dedicated plans, or add hours, as your needs grow. No long-term contracts, so you can adjust monthly based on demand without hiring headaches or severance concerns.
How do I submit work requests to my Sidekick?
You submit requests through the Automate AI platform, which is included with your plan. This keeps everything organized in one place—requests, assets, progress tracking, and communication. Your sidekick reviews requests, provides estimated timelines, executes the work, and delivers for your review and approval. Work is requested, executed, reviewed, and approved—clearly and transparently.
We're Hiring

Interested in Joining the Hive?

We're committed to revolutionizing the marketing landscape by harnessing the power of artificial intelligence and creating a collaborative hive of marketing specialists. We're constantly on the lookout for talented, passionate, and innovative individuals who share our vision and are eager to contribute to the growth and success of our clients.

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Based in Roseville, California — serving clients worldwide with AI-powered marketing solutions.

HivePowered.Ai HQ Roseville, California